Stewardship Professional Title
Introduction:
The hostelry is a booming sector where we find increasingly professional teams and increasingly demanding clients. The objective of this course is to show, in a practical way and adapted to the reality of the sector, how to operate, anticipate and organize work teams so that everything flows and face the setbacks that arise in the development of work.
Objectives:
- Introduction to the hotel and luxury industry.
- Learn the functions of a butler
- Learn to manage groups and tasks
- Qualities, problems and their resolution most common in the industry.
Contents:
1 – ORIGINS
The evolution of the trade: from slave, to servant and finally to professionals.
2 – MODALITIES
HOUSE MANAGER
*Characteristics
*Type offers
*Contacts and specialized agencies
BUTLER HOTEL
*Characteristics
*Type offers
*Contacts and specialized agencies
3 - HUMAN SKILLS
Have a passion to receive and please. The host, attitude.
4 - TECHNICAL SKILLS. Everything can be learned.
*Communication.
*Hashtag.
*Resolution of problems and conflicts.
*Techniques and protocols: washing, ironing, packing, shining shoes, serving
dinners etc
5 – STAND OUT
*To anticipate.
*To surprise.
* Inquire about the guest.
*Care in the details.
*General culture and about the client's activities
*Personalization
6 – THE IMPORTANCE OF THE RELATIONSHIP WITH OTHER DEPARTMENTS.
7 – ONLINE TOOLS AND SOFTWARE.
8 – OFFERS AND PREPARATION FOR INTERVIEWS.
9 – PRACTICAL CASES.
Additional information about the Course
Requirements: No prior knowledge is necessary
After this course you will be ready to get involved in 5* hotels and successfully manage a service and save you a lot of dirty tricks since we will teach you to anticipate, how to manage with the client and many other skills that no other site will teach you, since all the training is given by professionals with years of experience in the position.
A diploma will be delivered with the total hours of lessons to open up job opportunities for you
Course taught by Helena Debain, attached to the president of the Asociación Llaves de Oro, expert in customer service and the luxury sector for large national and international luxury hotel chains.