Introduction:
The hostelry is a booming sector where we find increasingly professional teams and increasingly demanding clients. The objective of this course is to show, in a practical way and adapted to the reality of the sector, how to operate, anticipate and organize work teams so that everything flows and face the setbacks that arise in the development of work.  

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Objectives:
- Introduction to the hotel and luxury industry.
- Learn the functions of a butler
- Learn to manage groups and tasks
- Qualities, problems and their resolution most common in the industry.

Contents:

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1 – ORIGINS
The evolution of the trade: from slave, to servant and finally to professionals.

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2 – MODALITIES

HOUSE MANAGER
*Characteristics
*Type offers
*Contacts and specialized agencies
BUTLER HOTEL
*Characteristics
*Type offers
*Contacts and specialized agencies

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3 - HUMAN SKILLS
Have a passion to receive and please. The host, attitude.

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4 - TECHNICAL SKILLS. Everything can be learned.
*Communication.
*Hashtag.
*Resolution of problems and conflicts.
*Techniques and protocols: washing, ironing, packing, shining shoes, serving
dinners etc

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5 – STAND OUT
*To anticipate.
*To surprise.
* Inquire about the guest.
*Care in the details.
*General culture and about the client's activities
*Personalization

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6 – THE IMPORTANCE OF THE RELATIONSHIP WITH OTHER DEPARTMENTS.

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7 – ONLINE TOOLS AND SOFTWARE.

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8 – OFFERS AND PREPARATION FOR INTERVIEWS.

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9 – PRACTICAL CASES.