Stewardship Professional Course

The  hostelry  It is a booming sector where we find increasingly professional teams and increasingly demanding clients.  The objective  of this course is to show, in a practical way and adapted to the reality of the sector, how to operate, anticipate and organize work teams so that  everything flows and face the setbacks that arise in the development of work so that at the end of the course you are prepared to work in the luxury sector.

Course Objectives:

- Introduction to the hotel and luxury industry.

- Learn the functions of a butler

- Learn to manage groups and tasks

- Qualities, problems and their resolution most common in the industry.

Program:

1 – ORIGINS

The evolution of the trade: from slave, to servant and finally to professionals.

2 – MODALITIES

HOUSE MANAGER

*Characteristics

*Type offers

*Contacts and specialized agencies

BUTLER HOTEL

*Characteristics

*Type offers

*Contacts and specialized agencies

3 - HUMAN SKILLS

Have a passion to receive and please. The host, attitude.

4 - TECHNICAL SKILLS. Everything can be learned.

*Communication.

*Hashtag.

*Resolution of problems and conflicts.

*Techniques and protocols: washing, ironing, packing, shining shoes, serving

dinners etc

5 – STAND OUT

*To anticipate.

*To surprise.

* Inquire about the guest.

*Care in the details.

*General culture and about the client's activities

*Personalization

6 – THE IMPORTANCE OF THE RELATIONSHIP WITH OTHER DEPARTMENTS.

7 – ONLINE TOOLS AND SOFTWARE.

8 – OFFERS AND PREPARATION FOR INTERVIEWS.

9 – PRACTICAL CASES.

When:

The course will last 40 hours, from Monday to Friday from 3:00 p.m. to 5:00 p.m. through the online modality.

It will start on January 11 and end on February 5, 2021.

No prior knowledge is required to enroll in the course.

After this course you will be ready to get involved in 5* hotels   and successfully manage a service  and save you a lot of dirty tricks since we will teach you to anticipate, how to manage with the client and many other skills that no other site will teach you, since all the training is given by professionals with  years of experience in the position.

A diploma will be delivered with the total hours of lessons to open up job opportunities for you.

Course taught by Helena Debain, attached to the president of the Asociación Llaves de Oro,   expert in customer service and the luxury sector for large national and international luxury hotel chains.

You can register by clicking on the "buy ticket" button and if you have questions about the course, you can request information and we will answer you with all the information you need.

The price of the course is €240, but by booking before November 30, you will have a special price of only €150.

Open doors to your professional future!