Front Office professional course

The  hostelry  It is a booming sector where we find increasingly professional teams and increasingly demanding clients.  The objective  of this course is to show, in a practical way and adapted to the reality of the sector, how to operate, anticipate and organize work teams so that  everything flows and face the setbacks that arise in the development of work.

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Objectives:

- Introduction to the hotel and luxury industry.

- Learn the functions of the front office, from the reception assistant to the reception manager.

- Learn to manage groups and tasks

- Qualities, problems and their resolution most common in the industry.

Contents:

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1 – Introduction to the course.

2 – Type of hotels.

3 – Front Office vs Back Office positions in the rooms department

*Back Office: Reservations and Floors.

* Front Office: Reception, Concierge, Guest Relations and Butlers.

4 – Reception

* Organization chart.

* Description.

* Daily tasks.

* Software.

5 – Guest Relations

* Organization chart.

* Description.

* Daily tasks.

* Software.

6 – Concierge

* Organization chart.

* Description.

* Daily tasks.

* Software.

7 – Butler

* Organization chart.

* Description.

* Daily tasks.

* Software.

8 – Common characteristics and interaction  departmental

* Customer type.

* Problem resolution.

* Communication.

* Teamwork.

When:

The course will last 60 hours, from Monday to Friday from 6:00 p.m. to 9:00 p.m. through the online modality.

It will start on January 11 and end on February 5, 2021.

No prior knowledge is required to enroll in the course.

After this course you will be ready to get involved in 5* hotels and successfully manage a service and save yourself many dirty tricks as we will teach you how to anticipate, how to manage with the client and many other skills that you will not be taught anywhere else, since all the Training is given by professionals with years of experience performing the position.

A diploma will be delivered with the total hours of lessons to open up job opportunities for you.

Course given by Helena Debain, deputy president of the Asociación Llaves de Oro, expert in customer service and the luxury sector for large national and international luxury hotel chains.

You can register by clicking on the "buy ticket" button and if you have questions about the course, you can request information and we will answer you with all the information you need.

The price of the course is €350, but by booking before November 30, you will have a special price of only €250.

Open doors to your professional future!