Introduction:
The hostelry area is a booming sector where we find increasingly professional teams and increasingly demanding clients.  The objective of this course is to show, in a practical way and adapted to the reality of the sector, how to operate, anticipate and organize work teams so that  everything flows and face the setbacks that arise in the development of work.  

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Objectives:
- Introduction to the hotel and luxury industry.
- Learn the functions of the front office, from the reception assistant to the reception manager. 
- Learn to manage groups and tasks
- Qualities, problems and their resolution most common in the industry.

Contents:

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1 – Introduction to the course.

2 – Type of hotels.

3 – Front Office vs Back Office positions in the rooms department
*Back Office: Reservations and Floors.
* Front Office: Reception, Concierge, Guest Relations and Butlers.

4 – Reception
* Organization chart.
* Description.
* Daily tasks.
* Software.

5 – Guest Relations
* Organization chart.
* Description.
* Daily tasks.
* Software.

6 – Concierge
* Organization chart.
* Description.
* Daily tasks.
* Software.

7 – Butler
* Organization chart.
* Description.
* Daily tasks.
* Software.

8 – Common characteristics and interaction  departmental
* Customer type.
* Problem resolution.
* Communication.
* Teamwork.