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Category: Tourism

Training type: Online.

Duration: 60 hours

Price: €350  

Aimed at: People with a vocation for customer service and hospitality

Next call:  From January 11 to 5 February 2021

Hours: 18:00-21:00  

via online  

Front Office Job Title

 hostelry area is a booming sector where we find increasingly professional teams and increasingly demanding clients.  The objective of this course is to show, in a practical way and adapted to the reality of the sector, how to operate, anticipate and organize work teams so that  everything flows and face the setbacks that arise in the development of work.  

- Introduction to the hotel and luxury industry.
- Learn the functions of the front office, from the reception assistant to the reception manager.
- Learn to manage groups and tasks
- Qualities, problems and their resolution most common in the industry.


1 – Introduction to the course.

2 – Type of hotels.

3 – Front Office vs Back Office positions in the rooms department
*Back Office: Reservations and Floors.
* Front Office: Reception, Concierge, Guest Relations and Butlers.

4 – Reception
* Organization chart.
* Description.
* Daily tasks.
* Software.

5 – Guest Relations
* Organization chart.
* Description.
* Daily tasks.
* Software.

6 – Concierge
* Organization chart.
* Description.
* Daily tasks.
* Software.

7 – Butler
* Organization chart.
* Description.
* Daily tasks.
* Software.

8 – Common characteristics and interaction  departmental
* Customer type.
* Problem resolution.
* Communication.
* Teamwork.

Additional information about the Course

Requirements: No prior knowledge is necessary

After this course you will be ready to get involved in 5* hotels and successfully manage a service  and save you a lot of dirty tricks since we will teach you to anticipate, how to manage with the client and many other skills that no other site will teach you, since all the training is given by professionals with  years of experience in the position.   

A diploma will be delivered with the total hours of lessons to open up job opportunities for you

Course taught by Helena Debain, attached to the president of the Asociación Llaves de Oro, expert in customer service and the luxury sector for large national and international luxury hotel chains. 

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