Category: Tourism
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Type: Theoretical- Practical
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Duration: 4 hours
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Face-to-face modality
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Price: €40
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Aimed at: Professionals in the tourism sector and trade.
How to Seduce your client Culturally
Seminar that aims to adapt to the client and anticipate their expectations to offer impeccable service according to their culture and customs.
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Given that Spain is becoming a country that is increasingly open and attractive to international tourism, this course wants to teach you in a practical way everything related to culture, as well as expressions and customs to win over customers, whether you work in a hotel, restaurant, agency. , trade or as a carrier.
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For this we will have native people of each nationality: Russian, Arab, Chinese and other European countries where We will analyze the most relevant customs, non-verbal language, the way of interacting between professionals and clients of each nationality in the tourism and economic sector.
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Because having this knowledge will mark success in customer satisfaction and subsequent purchase. Well, being aware and empathic with what our client expects from the professional, will generate trust in the client and end this relationship with a transaction.
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Additional information about the Course
Program:
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A) Analysis of shopping tourism according to nationalities
a) From the present to the future
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B) Chinese nationality.
a) Greetings and thanks
b) non-verbal language
c) Dealing in business
d) Good manners of courtesy
e) Superstitions
f) Tastes
g) How the Chinese buy
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C) Russian nationality.
a) Greetings and thanks
b) non-verbal language
c) Dealing in business
d) Good manners of courtesy
e) Superstitions
f) Tastes
g) How Russians buy
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D) Arab nationality
a) Greetings and thanks
b) non-verbal language
c) Dealing in business
d) Good manners of courtesy
e) Superstitions
f) Tastes
g) How Arabs buy
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E) English nationality.
a) Greetings and thanks
b) non-verbal language
c) Dealing in business
d) Good manners of courtesy
e) Superstitions
f) Tastes
g) How the English buy
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F) French nationality.
a) Greetings and thanks
b) non-verbal language
c) Dealing in business
d) Good manners of courtesy
e) Superstitions
f) Tastes
g) How the French shop
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G) Italian nationality.
a) Greetings and thanks
b) non-verbal language
c) Dealing in business
d) Good manners of courtesy
e) Superstitions
f) Tastes
g) How Italians shop
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H) German nationality.
a) Greetings and thanks
b) non-verbal language
c) Dealing in business
d) Good manners of courtesy
e) Superstitions
f) Tastes
g) How Germans shop
At the end, a certificate of attendance will be awarded.
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This course is taught by 4 experts in international relations native to each country and with whom to exchange opinions and any questions about it.
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At the end, a diploma of attendance will be delivered accrediting the hours of this course.
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