Description

As a worker, surely you have had to deal with difficult clients. If you have had a hard time managing your emotions, putting up with it so as not to give a bad answer, leaving your personal issues aside, or if you sometimes feel that you do not fit in with your clients or co-workers, this course is for you. You will learn to handle negative opinions or criticism, to communicate effectively and elegantly, as well as to see conflicts from a new, more positive perspective. A course that will help you in your professional and personal facet.

 

 

Program

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–  Formula of happiness at work

–  Common problems when starting

–  fear of rejection

–  Relations:

–  Elements

–  To consider

–  Needs

 

–  Communication:

• Elements

• Non-verbal communication

• Warp Arc

 

–  Solution:

–  Helpful tips

–  Filter reviews, negative opinions, "no"

 

objectives

Very dynamic and experiential workshop, with "role plays" to practice.

Know the needs of our clients and/or co-workers. Learn a new way to communicate with them, being respectful, assertive and elegant. Improve our emotional management, to accept and assimilate the negatives and criticisms that can be given to us, without taking it personally.