Training type: Face-to-face / Online
Duration: 2 hours
Aimed at: Professionals facing the public
Have Excellent Relationships with your Customers
As a worker, surely you have had to deal with difficult clients. If you have had a hard time managing your emotions, putting up with it so as not to give a bad answer, leaving your personal issues aside, or if you sometimes feel that you do not fit in with your clients or co-workers, this course is for you. You will learn to handle negative opinions or criticism, to communicate effectively and elegantly, as well as to see conflicts from a new, more positive perspective. A course that will help you in your professional and personal facet.
– Formula of happiness at work
– Common problems when starting
– fear of rejection
– To consider
– Helpful tips
– Filter reviews, negative opinions, "no"
Very dynamic and experiential workshop, with "role plays" to practice.
Know the needs of our clients and/or co-workers. Learn a new way to communicate with them, being respectful, assertive and elegant. Improve our emotional management, to accept and assimilate the negatives and criticisms that can be given to us, without taking it personally.
Additional information about the Course
Requirements: No prior knowledge is necessary
Workers of any age (especially entrepreneurs) who have direct contact with their clients, suppliers, etc.
Also employed workers.
Members of a work team.
People of any age, interested in their personal development and in improving their communication with others.
A diploma will be delivered with the total hours of lessons to open up job opportunities for you
Course taught by Ainoa Espejo, graphologist and coach specialized in nonverbal language and people's behavior.