It starts with the people who make it possible...
The customer at the centre
Learn to make experiences real-life
The tourism sector is changing: With more expectations, better quality and technology and of course the markets that visit us. Therefore, the customer experience must be at the maximum and that can only be achieved with good professionals.
Specific training by departments
Practical courses for the reception jobs, appealing to receptionists, in reception managing and in the reservations department
The most popular courses
Quality standards in hotels
Courses based on the standards set by the best audits with the aim of improving the habits of our employees, in order to offer a full customer experience. The anticipation of their needs will become increased sales assured.
Mandatory knowledge on handling or serving food, controlled by the Ministry of Health.
From the hand of the experts, you will learn how to make from the most classic cocktails to the most innovative, as well as other themes for special dates such as Christmas, Valentine's Day etc.
Learn how to manage a team and how to be a leader. You will acquire all the necessary knowledge about protocols for cleaning rooms, administrative tasks and knowing how to successfully manage a team.
Seduce the client according to their culture
These courses are ideal to help get to know and surprise your client in terms of their cultural habits, attitudes and beliefs. This long term allows you to offer your client a complete experience, as you will understand them more.
Mandatory knowledge about the content of food, to avoid customer allergies. Mandatory and controlled by the Ministry of Health.
This course will teach you the rules of protocol when presenting a table, receiving guests, the different ways to seat them, serve them and take away the dishes and finally how to mannerly send them off after their meal. A complete circle must be practiced to leave your restaurant in the best position as far as treatment is concerned.
Being a hotel receptionist is being a multifaceted person. There are many tasks to be carried out, both administrative and for the public. This department is at the heart of the hotel from where everything works.
Telephone and written attention
By phone or by email is the first way of contact with the customer. Therefore it must leave a great impression. In this course everything will be taught: rhythm, tone of voice, use of language, and only giving the necessary information. all with the end goal that the client will want to book.
Learn what there is to know about meat and become an expert. Learn how to present the goods on show , which will without a doubt leave your hungry customers with mouths open.
Maitre de Hotel
Courses to learn how to manage and coordinate the services and also the team, emphasizing above all the communication between departments and anticipation.
Learn all the tasks and knowledge necessary to offer an unparalleled quality of service. We follow the quality standards set by the best hotel audits in the world.
Practical courses taught by the best professionals in the Tourism sector